Strategic Management: Formulation and Implementation

Leader's Attributional Processes

The attributional approach starts with the position that the leader is essentially an information processor. Based on information about subordinates and their behaviors, the leader makes a determination an attribution of the cause of each subordinate's behaviors and selects strategies to deal with any poor performers.

Attributions are based upon the leader's ability to process information based on three dimensions on behavior:

distinctiveness
Did the behavior occur in this task only?
consensus
Is this level of performance usual for other employees?
consistency
Is this level of performance usual for this employee?

The answers to these three questions identify for the leader either external (situational) or internal (personal) causes for the employee's performance. This attribution is critical to leaderemployee relations. The judgment of responsibility moderates the leader's response to an attribution.